“Our marketing company, Pierce Promotions, presented Voice Teleservices with a challenge that we believed no conventional call center could meet: Drastically fluctuating, unpredictable volume from callers with detailed questions about multiple programs. Agents had to be knowledgeable and polite, and achieve that difficult balance of being helpful while keeping call-length to a minimum.
Voice Teleservices, fortunately for us, was no conventional call center. In January of 2006 they established a model that was able to accommodate the random surges in our call volume, instituted training sessions to see that the agents were always abreast of the newest programs and developments, and kept in regular communication with us to address our needs. In the end, the proof was in the pudding. Callers routinely gave their experience with Voice Teleservices five out of five marks.”
Voice Teleservices, fortunately for us, was no conventional call center. In January of 2006 they established a model that was able to accommodate the random surges in our call volume, instituted training sessions to see that the agents were always abreast of the newest programs and developments, and kept in regular communication with us to address our needs. In the end, the proof was in the pudding. Callers routinely gave their experience with Voice Teleservices five out of five marks.”
Allen Dammann
Senior Director
Pierce Promotions (an Omnicom Group, Inc company)
